The duties and responsibilities of retail stores sales worker vary based on the size of the store. Retail sales workers assist customers with purchases by identifying their needs, showing or demonstrating merchandise, receiving payment, recording sales, and wrapping their purchases or arranging for their delivery. This applies to all workers, whether they have a disability or not. The responsibility of any retail sales worker is to ensure the absolute satisfaction of each customer. Many sales workers work evenings and weekends, particularly during holidays and other peak sales periods. Facilitate Shipments of Goods The chief responsibility of cargo and freight workers is to facilitate the shipment of goods through airline, train, trucking terminals and shipping docks. Use our Job Description Tool to sort through over 13,000 other Job Titles and Careers. Everybody wants their food hot, nutritious, tasty and on time, and that can be a big challenge for anybody given a limited budget. Feel free to revise this job description to meet your specific job duties and job requirements. To assist customers in finding and purchasing the required merchandise in a retail environment. Depending on the hours they work, retail salespersons may have to open or close cash registers. We are looking for a Retail Banker to … There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. Workers often stand for long periods and may need permission from a supervisor to leave the sales floor. 1) Greet customers and ascertain what each customer wants or needs. Here are major duties, tasks, and responsibilities that typically make up the job description of retail sales assistants in most stores: Converse with customers to identify their purchasing requirement and assist in locating desired items For more information about the retail industry, visit, For more information about training for a career in automobile sales, visit. Retail workers need to focus on detail, whether it is making sure a customer receives the exact change, keeping items in the store fully stocked, or making sure that the products are properly displayed. Not sure how to choose the best career for you? 2) Open and close cash registers, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits. Online sales also are projected to affect specific segments of the retail industry to varying extents. If product prices change, a retail worker replace the price labels on the products or on the shelf. Parts salespersons sell spare and replacement parts and equipment, especially car parts. For example, book and media stores are likely to see the most severe declines due to online competition. Follow all lawful employer safety and health rules and regulations, and wear or use required protective equipment while working. Retail sales managers supervise the day-to-day operations of a retail business, as well as hire, train and schedule staff, provide customer service … Although retail or parts sales positions usually have no formal education requirements, some employers prefer applicants who have a high school diploma or equivalent, especially employers who sell technical products or “big-ticket” items, such as electronics or cars. The highest earnings potential usually involves selling “big-ticket” items, such as cars, jewelry, furniture, and electronics. Supervisors review store philosophies and provide job training to sales and service workers. Retail stores sales worker duties and responsibilities. Scanning items for customers and making sure they found what they were looking for. Retail sales workers should also possess the following specific qualities: Customer-service skills. Retail staff must be familiar with both the products they sell and the needs of their customers. Retail workers who stock shelves ensure that products are available for customers to buy. Also Food Preparation Worker Jobs. We make the hiring process one step easier by giving you a template to simply post to our site. Retail sales workers must be responsive to the wants and needs of customers. In specialty retail shops, employees may be very involved in the customer education process and provide education on how to get the most out of one's purchase. Employment of retail salespersons is projected to decline 2 percent from 2018 to 2028. What Is the Life of a Retail Manager Like? In May 2019, the median hourly wages for parts salespersons in the top industries in which they worked were as follows: In May 2019, the median hourly wages for retail salespersons in the top industries in which they worked were as follows: Compensation systems vary by type of establishment and merchandise sold. Main Job Tasks, Duties and Responsibilities. Essential skills listed on a successful Retail Worker resume include sales expertise, customer service orientation, courtesy, self-motivation and teamwork. In small stores, an experienced employee often trains newly hired workers. In smaller stores, they are required to fulfill certain management and administration duties as well. retail worker definition: a person who works in a store selling goods to the public: . Retail sales workers typically have opportunities to advance to supervisory or managerial positions. The increase in online sales is expected to continue over the next decade, limiting growth in the number of physical retail stores and reducing demand for retail sales workers. The largest employers of retail salespersons were as follows: Most retail sales work is performed in clean, well-lit stores. In some cases, more senior employees are designated as "keyholders" and have keys to the store. Truity does not editorialize the information, including changing information that our readers believe is inaccurate, because we consider the BLS to be the authority on occupational information. General Purpose. This excellent resource for occupational data is published by the U.S. Department of Labor every two years. In omnichannel retail stores, checkout staff may arrange for later delivery of the product to the consumer's home. Retail Sales Representative job description. Comply with all applicable OSHA and Maine safety standards. Retail workers take responsibility for certain aspects of customer service in smaller stores. The median hourly wage for retail salespersons was $12.14 in May 2019. During training sessions, topics often include customer service, security, the store’s policies and procedures, and how to operate the cash register. Learning these important team leader skills is an ongoing process that requires regular practice and use. Now, you can predict which career will satisfy you in the long term by taking a scientifically validated career test. Copyright © 2020, Truity. Promoting and selling organic, environmentally friendly, fair-trade, specialist dietary foods and … After taking payment for the purchases, retail salespersons may bag or package the purchases. Likewise, those who sell auto parts may be instructed on the technical functions of various parts, in addition to sales technique. Your safety responsibilities as a worker As a worker, you must take reasonable care of yourself and not do anything that would affect the health and safety of others at work. Retail staff who work at the checkout accept payment from customers. Retail workers may demonstrate products or give customers advice on the most suitable products for their needs. How can I decide? A friendly and outgoing personality is important for these workers because the job requires almost constant interaction with people. Use our Career Test Report to get your career on track and keep it there. Personality Test (Myers & Briggs' 16 Types), Securities, Commodities, or Financial Services Sales Agent, Sales Representative, Wholesale and Manufacturing, Automotive parts, accessories, and tire stores, Building material and garden equipment and supplies dealers, Sporting goods, hobby, musical instrument, and book stores, Greet customers and offer them assistance, Recommend merchandise based on customers’ wants and needs, Explain the use and benefit of merchandise to customers, Show how merchandise works, if applicable, Add up customers’ total purchases and accept payment, Inform customers about current sales, promotions, and policies about payments and exchanges. Although retail workers are employed in many different types of outlet, including department stores, supermarkets and specialist stores, their basic responsibilities are similar, that is to help customers select and pay for products in a store. Drives sales through engagement of customers, suggestive selling, and sharing product knowledge. There are two types of retail sales workers: retail salespersons, who sell retail merchandise, such as clothing, furniture, and automobiles; and parts salespersons, who sell spare and replacement parts and equipment, especially car parts. Counting out the correct change when tendering cash. WH&S laws protect your right to a safe workplace, but you also have responsibilities under the same legislation. The more complex the product, the more likely the need for customer assistance. In addition, retail salespersons may help stock shelves or racks, arrange for mailing or delivery of purchases, mark price tags, take inventory, and prepare displays. Retail sales workers spend most of their time interacting with customers, answering questions, and assisting them with purchases. Gain the clarity and confidence that comes from understanding your strengths, talents, and preferences, and knowing which path is truly right for you. The career information above is taken from the Bureau of Labor Statistics Occupational Outlook Handbook. A retailer performs the dual functions of buying and assembling of goods. Training and Motivation The other major component of personnel duties for a retail supervisor includes training and motivation. Who should I contact? Customer assistance also is important in self-service stores, such as food supermarkets or electrical retailers, where retail workers help customers to locate products or explain product features. Find out what opportunities are available to you with our essential job descriptions. This includes counting the money in the register and separating charge slips, coupons, and exchange vouchers. Retail Sales Associate Job Responsibilities: Serves customers by helping them select products. I think I have found an error or inaccurate information on this page. The responsibilities of this retail job include preventing loss, tracking and maintaining inventory, implementing procedures to control costs, controlling the ebb and flow of inventory, creating reports as it relates to defects, demand, and quantity, and ensuring received products are accurate and up to … I would like to cite this page for a report. Some staff have responsibility for supervising deliveries to the store and organizing the stockroom. They also must check dates on product labels and remove any products that have passed their sell-by date. Their role is to check shelves and replenish supplies of any products that are running low. If you are not sure whether you have a Persuading or Organizing interest which might fit with a career as a retail sales worker, you can take a career test to measure your interests. 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